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DONOR HELP & FAQs


How do I get help?
Staff at the Community Foundation is available to assist you with your questions.

We are definitely available during working hours of 8:30 am to 5:00 pm. We will be available periodically before and after the work day so that we can support you during the 24-hour period; if we are not available please leave a message. We will attempt to respond to all calls on Valley Gives Day.

Phone support: Call 413-732-2858, Option #3for Valley Gives.
Email support: Email [email protected]

*Note: Kimbia does not provide support. Please only contact the Community Foundation.


Should I contact the organization I am donating to?
No. If you have any problems, please contact the Community Foundation as specified above.

Will I get a receipt?
Yes. After you donate, you will receive an email acknowledging your donation. This can serve as your tax receipt.


Is my donation tax deductible?

Yes. All donations made for Valley Gives are tax deductible. 


Can you explain the role of The K Foundation since I'm donating to a local group and Valley Gives is sponsored by the Community Foundation of Western Massachusetts?

When you select a local organization to donate to, your  donation is actually being made to The K Foundation, a partner of Kimbia (which operates this online platform). The K Foundation will then make donation to the organization you designated on your behalf. The Community Foundation has no direct role in the donation process; rather it pays the many prizes won during Valley GIves and pays for the Kimbia platform so Valley Gives can operate.


What will be listed on my credit card statement for this donation?

On your credit card statement, K CHARITABLE DONATION SAN ANTONIO TX will be listed. The K Foundation (TKF) is a tax-exempt 501(c)3 public charity whose charitable purpose is to encourage the increase of philanthropy among people of all means by facilitating online donations for charitable purposes. TKF works with technology partner, Kimbia Inc., to handle the transacting and processing of funds donated through the FCGives.org website. All donations are subject to The K Foundation terms for online donations found at http://thekfoundation.org/general-terms-for-online-donations.html


Refund Information

If you made a donation for Valley Gives but need to get a refund, please read information available here.



MORE HELP & FAQs

Donors - more donor FAQs can be seen here.

Organizations - If you are a participating Valley Gives organization and have a question, please see Organization FAQs.

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